Case-Training for Excellence at Wegman Food Market

Case-Training For Excellence At Wegman Food Market Case: Training for Excellence at Wegman Food Market Wegmans Food Markets, â€Å"a regional supermarket chain based in Rochester, New York, is one of the top 75 U. S. supermarkets in terms of sales volume and is widely respected in the industry. Observers agree that training is a big reason why the company stands out,† (Noe, Hollenbeck, Gerhart Wright, 2009, p. 209). In this paper I will discuss how training at Wegmans’ is related to its organizational needs and how Wegmans’ measure the success of their training programs. I will also discuss if an e-learning will be an appropriate training method at Wegman and for what aspect of training might it be most beneficial? I will discuss how on-going training for employees can have a positive impact on employee retention Discuss how training at Wegmans’ is related to its organizational needs. â€Å"Hiring the right people means more than just securing employees who possess the knowledge, skills, and abilities required to perform a particular job; these people must also be able to acquire new knowledge and skills as jobs and environments change,†(Dreher Dougherty, 2001, p. ). Wegman Food Market Human Resources department have to ensure that they are hiring the right people that will provide the customers with superior customer service and commit to implementing the knowledge they receive during training. Wegmans organizational strategy is for the employees to â€Å"understand sales and competing on the basis of quality and service,† (Noe, Hollenbeck, Gerhart Wright, 2009, p. 209). Wegman Food Market uses hands on training throughout their stores, to provide the employees with an opportunity to experience making the products themselves. Training content includes practical matters such as product knowledge, food safety, and the ways to cook and bake,† (Noe, Hollenbeck, Gerhart Wright, 2009, p. 209) fits the organizational needs of the Wegman Food Markets. According to the case, how does Wegmans’ measure the success of its training? Increased sales and customer satisfaction reviews are ways that Wegman Food Market executives can mea sure the success of company training. â€Å"Wegmans measures the success of its training based on whether a store’s sales are growing. In fact, sales and profit growth are primary ways the company measures the performance of the company’s director of training and development,† (Noe, Hollenbeck, Gerhart Wright, 2009, p. 209). Wegman Food Market employees’ new positive attitude towards doing their job and providing the best customer service are also ways that executives can measure success of company training. â€Å"Assessment of training also should evaluate training outcomes, such as change in attitude, ability to perform a new skill, and recall of facts or behaviors taught in the training program,† (Noe, Hollenbeck, Gerhart Wright, 2009, p. 07). Do you think e-learning might be an appropriate training method at Wegmans? Why or Why not? For what aspect of training might it be most beneficial? E-learning â€Å"involves receiving training via the Internet or the organization’s intranet, typically through some combination of Web-based training modules, distance learning, and virtual classrooms,† (Noe, Hollenbeck, Gerhart Wright, 2009, p. 192). E-learning â€Å"content may be delivered via the internet, intranet/extranet, audio or video tape, CD-ROM and satellite TV,† (SHRM, 2008, p. ). Wegman Food Market could benefit from implementing an e-learning training method in their stores. The Human Resource department can use the training tool to train new and old employees that may have missed a previous training session due to a scheduling issue. The employees would be able to train on their own time or refresh their knowledge about preparing a particular product without having to ask another employee or supervisor. The employees will be able to assist the customers with confidence and enthusiasm. The e-learning system may also process enrollments, test and evaluate participants, and monitor progress,† (Noe, Hollenback, Gerhart Wright, 2009, p. 192). This training system can help the Human Resource department keep track of all the employees tra ining. They will be able to see which employee’s needs to be trained and which employees passed or failed any training sessions. Implementing an e-learning system at Wegman would reduce the cost of traveling to training locations and the cost of bringing in training coaches from different companies. Discuss how on-going training for employees can have a positive impact on employee retention. Knowledge and skill acquisition will not lead to improved firm performance unless employees are allowed and encouraged to use job–related knowledge and skills when performing their jobs,† (Dreher Dougherty, 2001, p. 7). In order for Wegman Food Market to reduce retention rates, they will need to develop new training programs and make improvements continuously. Training should be offered to Wegman employees annually or quarterly to ensure that they are learning new techniques and different recipes to teach to the customers. â€Å"Effective initial and ongoing training can ge t employees engaged in their work. New employees that are given thorough orientation and training can take their new skills and start performing in their new role with confidence. On going training demonstrates that the organization values the employee in their current role as well as their potential for future personal development,† (Loyaltyworks, 2010). On going training at Wegman Food Market will lead to increased morale and a sense of achievement from the employees. Employees will feel appreciated for their work and want to help the company succeed in reaching any company goals and providing the best customer service to Wegman customers. When employees job satisfaction rates are up, the employees will be less likely to leave the company. In this paper I have discussed how training at Wegmans’ is related to its organizational needs and how Wegmans’ measures the success of their training programs. I have also discussed that e-learning will be an appropriate training method implemented at Wegmans’ and what aspect of training it will be most beneficial. I have also discussed how on-going training for employees can have a positive impact on employee retention rates. Dreher Daugherty. (2001). Human Resources Strategy: Understanding Behavior in Organizations. New York: McGraw-Hill Loyaltyworks. (2010). The 8 Drivers of Employee Satisfaction and Engagement. Retrieved on October 27, 2010 from http://hubpages. com/hub/The-8-Drivers-of-Employee-Satisfaction-and-Engagement Noe, R. A. , Hollenbeck, J. R. , Gerhart, B. , Wright, P. M. (2009). Fundamentals of Human Resource Management (3rd ed). New York: McGraw-Hill SHRM. (2010). Introduction to the Discipline of Human Resources Technology. Retrieved on October 29, 2010 from http://www. shrm. org/hrdisciplines/technology/Pages/TechnologyIntro. aspx

International Relations Essay Example | Topics and Well Written Essays - 1000 words - 2

International Relations - Essay Example We may often wonder why some nations cooperate with each other while other nations go to war. The answer lies in analysis and the application of theories of political science and international relations. In this manner, theory can guide in the analysis and application of a basis for explaining current scenarios and unfolding realities. The present political scenario in Egypt and other parts of the Middle East is rather fluid and in a state of flux. As long established autocratic regimes break up and expose the cruel games of their despotic rulers, the era of the political strongman seems to be at a close. Saddam has already met his end. America cannot afford to look the other way any longer. The time is right for change and the writing is on the wall for Tunisia, Egypt, Yemen, Jordan, Libya and a slew of other Axis of Evil nations that seek to perpetuate their regimes through suppression of dissent and oppression of the native people, many of whom do not even know their political rig hts- and are much less allowed to express their true feelings. Change took thirty years to come about in Egypt, but the people paid the price for their freedom. The Structural Theorist Perspective & Core Assumptions Supporters of the structural theorist perspective are of the view that changes and political upheaval is brought on by the structures or institutions that are in place in a particular region. A structural theorist like Mary would seek to explain the recent changes in Egypt by using as her basis of argument characteristics associated with the system. She would be inclined to discount the value of state players. The structural theorist believes that the inherent nature of the international system is hierarchical or anarchical. Power distribution between states might be uni-polar, bi-polar or multi-polar. The system structure determines the goal of states whether it is security or wealth accumulation. At any given time there is a certain degree of uncertainty surrounding re lations between states. Comments about what should happen in Egypt now have come from Barrack Obama of the USA, David Cameron of the UK (he even made a visit to Egypt after Mubarak’s ouster and mingled with people at Tahrir Square after talking to the key general of the Armed Forces to bring about a change according to people’s expectations) and Germany’s Angela Merkel- so clearly these G20 leaders are keenly interested in Egypt’s fortunes and its implications for the future international relations and policy. The Social Theorist Perspective & Core Assumptions Supporters of the social theorist perspective are of the view that changes and political upheaval is brought on by the different classes of society or institutions that are in place in a particular region. A social theorist like Tom would point out to the rot in the system initiated and maintained by Hosni Mubarak for thirty years- and the creation of different classes of people in society that foug ht each other as they vied for power, wealth and prosperity. So here we would have the grounds for debate between the structural theorist and the social theorist. Mary would point out that the final impetus for change was pushed through by comments from Obama, Cameron and other world leaders. It was only

The rise of the modern Civil Rights movement Essay

The rise of the modern Civil Rights movement - Essay Example Rise of the modern civil rights movements Major players in the modern civil rights movements Faced with racial discrimination, social prejudice and poor service provisions, the minority groups realized that they had to fight for their legitimate rights. Studies by McWhorter2 showed that religious leaders, influential businesspersons, and early African American scholars pioneered the modern civil rights movements. Some of the most notable individuals who spearheaded the movements included the following, Thurgood Marshall, Martin Luther King, Malcolm X, Rosa Parks, and James Meredith. Thurgood Marshall was the first black Supreme Court justice, who prior to his appointment was the attorney of the civil rights groups NAACP. Martin Luther Jr. being the most influential figure in the civil rights movement was among the founders of summer Christian leadership conference, which organized civil disobedience movements across the nation. Along with Luther in the struggle for civil rights was a lso Malcolm X popularly known as the Black Nationalist and the founder of organization of the Afro American Unity. The main events that shape the modern civil rights movement The efforts of the modern civil rights movements culminated to the legislature of new laws and amendment of racial discriminating laws that had been passed by the past administrations. In 1948, President Truman signed the executive order 9981, which provided for equality of treatment and opportunity for all in the armed forces. Six years later, the ruling by supreme in 1954 abolished segregation in public schools and termed it unconstitutional. Because of the 1954 ruling, James Meredith became the first black person to enrol at the University of Mississippi. In 1963 Martin Luther lead the famous march on Washington which congregated at the Lincoln memorial, where Martin delivered the â€Å"I have a Dream â€Å"speech. In his book, Dierenfiled3, wrote that in keeping his promise of the great society, President Johnson signed the civil Rights Act of 1964, which led to prohibition of any form of discrimination, based on race, color, or religion. According to Pitney,4 the President also signed the most documented act of 1965, the Voting Rights Act, which had been passed by the congress. The act abolished the requirements for literacy test and poll taxes making the voting much easier for the African Americans. In addition, Immigration and National Services Act was also passed in the same year, allowing for citizens from other nations apart from the European nation into the U.S. With the recognition of universal equality for all persons without regards to race or gender, the Supreme Court in 1967 passed a ruling that declared the prohibition of interracial marriage unconstitutional. Another notable event in the timeline of civil rights movement was the Los Angeles riots of 1992, which occurred after a court jury, acquitted four white police officers who were videotaped beating Rodney King. Ot her groups that fought for equality in the 1950s Apart from the civil rights movements that championed for the rights of the African Americans, there were also other civil groups fighting for people with disabilities and workers welfare. In his book Caro5, observed that those living with disabilities also faced the similar challenges to some extent that the African Ameri